Terms of Service

Last updated: June 15, 2026

These Terms of Service apply to the Ansara Voice website and services unless you have signed a separate written agreement with Ansara Voice. If a signed agreement or accepted order conflicts with these Terms, the signed agreement or accepted order controls for that customer.

Service Overview

Ansara Voice provides AI-powered call answering, lead intake, call summary, and notification services for small businesses. The service is intended to help businesses respond to missed, after-hours, or forwarded calls and organize follow-up information.

Ansara Voice does not provide emergency dispatch, legal advice, financial advice, medical advice, contractor licensing advice, binding estimates, or guaranteed sales results.

Customer Responsibilities

Customers are responsible for providing accurate business information, service details, hours, pricing policies, contact information, and customer-facing instructions. Customers are also responsible for reviewing service setup before launch and notifying Ansara Voice when business facts change.

Customers are responsible for customer follow-up, scheduling, estimates, job performance, customer service, licenses, insurance, and legal and compliance obligations for their own businesses.

Customers should review lead details, caller requests, transcripts, and summaries before relying on them or responding to a caller. If business information changes, customers should let Ansara Voice know so the assistant can be updated.

AI Assistant Expectations

Ansara Voice uses AI to help answer calls, collect caller information, summarize conversations, and route notifications. We design the assistant to use the business information and instructions provided by each customer, but AI responses may occasionally be incomplete, inaccurate, misunderstood, or outside the customer's approved materials.

The assistant is not authorized to make binding commitments on behalf of a customer, guarantee availability, promise a specific price, approve work, provide professional advice, or change a customer's policies. Any estimate, scheduling request, service description, or caller summary should be treated as a starting point for follow-up by the customer.

If the assistant is unsure about a question, the intended behavior is to collect the caller's information and let the customer follow up directly. Customers are responsible for reviewing setup, approved business information, and call handling instructions, and for promptly correcting anything that should be changed.

No Emergency Use

Ansara Voice is not an emergency response service and should not be used for emergency, safety-critical, or high-risk communications.

Pricing And Payment

Pricing, included usage, billing terms, and any setup fees, monthly fees, overages, pass-through charges, custom work, promotions, or refunds are as stated in the applicable accepted order, service agreement, invoice, or written offer from Ansara Voice.

Unless otherwise agreed in writing, fees are due as stated in the accepted order or invoice. Late, failed, or disputed payment may result in suspension or termination of service.

Money-Back Guarantee And Cancellation

If Ansara Voice offers a 14-day money-back guarantee, that guarantee applies only to the first monthly service fee and only if the customer cancels in writing within 14 days after go-live, unless a different written offer says otherwise.

Setup fees are non-refundable once setup work has begun. The guarantee does not apply to overages, pass-through charges, third-party charges, custom work outside the standard setup scope, or any period after the first 14 days following go-live.

Customers may cancel monthly service with written notice. Unless otherwise agreed in writing, cancellation takes effect at the end of the current paid monthly term. Upon cancellation, customers are responsible for turning off call forwarding through their phone provider.

Call Forwarding And Phone Numbers

A customer's existing business phone remains under the customer's control. Ansara Voice may provide a forwarding number and setup guidance, but the customer or the customer's phone provider is responsible for turning call forwarding on, changing it, pausing it, or turning it off.

Unless separately agreed in writing, phone numbers provisioned by Ansara Voice remain controlled by Ansara Voice and are subject to carrier and provider rules.

AI And Third-Party Limitations

The service relies on third-party AI, telephony, transcription, automation, email, hosting, and messaging providers. Ansara Voice will use commercially reasonable efforts to configure and support the service, but does not guarantee that every call will be answered, every lead will be captured, every message will be delivered, every AI response will be correct, or every summary will be complete or accurate.

Ansara Voice is not responsible for failures, delays, outages, policy changes, data loss, spam filtering, phone-provider issues, call-forwarding issues, internet problems, carrier filtering, or other events outside Ansara Voice's reasonable control.

Call Recording, Transcripts, And Consent

If call recording or transcript capture is enabled, customers authorize Ansara Voice to record, transcribe, process, and store calls for service delivery, quality review, troubleshooting, and lead summary generation.

Customers are responsible for deciding whether recording should be enabled and for complying with applicable call recording consent laws. Some jurisdictions, including California, may require consent from all parties to record confidential communications. Ansara Voice may include a recording notice in the call script when recording is enabled.

SMS Terms

By opting in to SMS messages from Ansara Voice, you agree to receive demo messages, setup messages, account updates, and lead notifications. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help.

Opt-Out

You may opt out of SMS messages at any time by replying STOP. After opting out, you may receive a confirmation message. You may also contact us to update your communication preferences.

Service Availability

We aim to provide reliable service, but call answering, SMS, email, and automation services may be affected by third-party providers, carrier networks, internet availability, configuration issues, or maintenance.

Acceptable Use

Customers may not use the service for unlawful, deceptive, abusive, harassing, discriminatory, spam, emergency, or high-risk uses. Ansara Voice may suspend or terminate service for suspected misuse, legal risk, platform-policy risk, nonpayment, or conduct that could harm Ansara Voice, its providers, callers, or other customers.

Data And Confidentiality

Ansara Voice may receive business information, caller information, call metadata, recordings, transcripts, lead details, emails, phone numbers, and service configuration data. Ansara Voice may use this information to provide, maintain, troubleshoot, protect, and improve the service.

Each party agrees to use reasonable care to protect the other party's nonpublic business information. Customers should not use Ansara Voice for highly sensitive regulated information unless a separate written agreement is in place.

Disclaimers

The service is provided "as is" and "as available." To the maximum extent permitted by law, Ansara Voice disclaims warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, error-free operation, complete or accurate AI output, and any guarantee of leads, revenue, bookings, estimates, customer satisfaction, or business results.

Limitation Of Liability

To the maximum extent permitted by law, Ansara Voice will not be liable for lost profits, lost revenue, lost business opportunities, lost data, reputational harm, consequential damages, incidental damages, special damages, punitive damages, indirect damages, AI-generated response errors, missed calls, failed notifications, incorrect summaries, or transcription, classification, lead-field, or workflow errors.

To the maximum extent permitted by law, Ansara Voice's total liability arising out of or related to the service will not exceed the fees paid by the customer to Ansara Voice during the three months before the event giving rise to the claim.

Indemnification

Customers agree to defend, indemnify, and hold harmless Ansara Voice from claims, damages, penalties, costs, and expenses arising from customer-provided business information, approved knowledge base materials, approved call handling instructions, the customer's services or customer disputes, the customer's violation of law or third-party rights, the customer's messaging or recording obligations, misuse of the service, or failure to obtain required consents.

Changes To These Terms

Ansara Voice may update these Terms from time to time. The updated version will be posted on this page with a revised last updated date. Continued use of the service after updated Terms are posted means you accept the updated Terms, unless a signed agreement provides otherwise.

Governing Law

These Terms are governed by California law, without regard to conflict-of-law rules, unless the parties agree otherwise in writing.

Contact

Ansara Voice
Sacramento, California
Email: info@AnsaraVoice.com
Phone: (916) 588-3280